Frequenty Asked Questions
Sales samples are made by a manufacturer for the purpose of selling a new line of product to prospective retailers. These sets of merchandise feature new colors and/or styles and sometimes include features that don’t make it into production, meaning the items we have could be of the one-and-only variety. The good news is these items are typically hand-made to better standards of quality than the production models see. Sale samples sometimes don’t carry the manufacturer warranty. We purchase these products at low prices which allows us to offer these quality, in-season items at 30-70% off retail pricing. You won't find these items at a better price, so take advantage of this unique opportunity!
No, this item is not irregular or defective in any way--it is a genuine, authentic, brand-new product, guaranteed. TGM specializes in selling manufacturer sales samples.
What you see is what we have. Because we specialize in sample sets we typically only receive one size in both men’s and women’s products. But if you’re a men’s medium/large or a women’s small/medium, you’ve just found your treasure trove!
This is a pretty subjective question and a difficult one to answer. Fit and comfort are different for everyone. We recommend checking the manufacturer's sizing guide or trying the item on at a local retailer before buying online.
We understand returns are going to be a part of online shopping and make it easy for you to send an item back if it isn’t working out. We want to make your shopping experience as painless as possible so all returns are free for the first 365 days of purchase. Our hassle free return module is still in production, so for now please contact us. We will send you a free return shipping label and credit your account
While we try to offer shipping options to cover the majority of our customers, sometimes it doesn’t quite work. If you’re interested in an option not listed, please contact us with your postal code and preference and we’ll try to accommodate your request. Further information on our shipping policies can be found here.
The buyer is responsible for paying any fees related to duties/customs. We’d love to be able to cover charges such as these, but in the end we’d have to raise our cost of goods to do so and no one wants that!
We stand behind our products and will be happy to refund your purchase amount if you find your product to be defective within 90 days. Please email us at firstname.lastname@example.org with the subject line of "Attn: Warranty Issue".